Terms of Use

Welcome to www.Luxur.ae (“Site”). The owner and operator of the Site is Luxur E Commerce, a limited liability company registered in the UAE, with its office located at Business Bay, Downtown Dubai in the UAE (“we”, “our” or “us”).

These Terms of Use and all policies posted on the Site set out the terms on which we offer you access to and use of our Site, services, and applications including our mobile application (collectively, the “Services”). All policies and additional terms are located at: www.Luxur.ae (“Legal Documents”).

By accessing, registering, or continuing to use our Services, you agree to be bound by these Terms of Use and the Legal Documents with immediate effect. The Terms may change at any time, and your continued use will confirm your acceptance of those changes.

Terms of Use

The Site is an e-commerce platform that allows enterprise users to offer and sell products, and individuals and businesses to buy products. We may introduce new Services or withdraw Services at our discretion without liability to you.

Privacy & Safety

Eligibility and Registration

You are eligible to register as a buyer if you are above the legal age and can provide a UAE delivery address. Sellers must be legally registered businesses with valid trade licenses and supporting documentation.

Registration is subject to our approval. We may verify your identity and reject applications at our discretion.

Your Obligations

You are responsible for maintaining account confidentiality and agree to notify us of any unauthorized use. You must provide accurate information and cooperate with our verification requests.

You agree not to post prohibited content, breach laws, violate intellectual property rights, manipulate prices, interfere with other users, or distribute harmful software. Prohibited items include weapons, counterfeit goods, drugs, alcohol, offensive content, and more.

Intellectual Property Rights

All content on the Site, including text, graphics, logos, and software, is our property or licensed to us. You may not use our trademarks or content without written permission.

Warranties & Representations

You warrant that you comply with applicable laws and have the authority to bind your business. We provide the Services "as is" without guarantees of accuracy, performance, or uninterrupted access.

Liabilities & Indemnities

We are not liable for indirect, incidental, or consequential damages. If found liable, our total liability is limited to AED 200 or the fees paid to us in the last 12 months.

You agree to indemnify us against third-party claims related to your use of our Services, content, or violation of these Terms.

Suspension & Termination

We may suspend or terminate your account for violating these Terms, engaging in fraudulent activity, or placing bulk/commercial orders for resale. Termination may result in the deletion of your account data.

General Provisions

These Terms are governed by UAE law. Disputes will be resolved through arbitration in the Dubai International Financial Centre. These Terms form the entire agreement between you and us.

We may update these Terms at any time by posting them on the Site. Continued use of the Site confirms your acceptance of any changes.

For any questions, please contact us via email, social media, live chat, or our call center listed on the website.